Supervisor Boot Camp
The course is intended for the EMS professional that is or is seeking a role as an organizational leader for the first time, but has limited formal experience or training.
Supervisors Require Specific Management Skills
Leading an EMS agency for the first time is an exciting yet daunting task for the inexperienced. This boot camp is designed to provide the first time leader with the basic building blocks to balance working with staff, motivating the workforce and managing resources.
Tuesday, February 2, 2010
Communication skills - written documentation, providing feedback, constructive remediation
Conflict resolution - resistance to training, dealing with negativity, behavioral issues
Role plays on: Dealing with difficult employees
The role of the mentor
Giving SMART Feedback
Assessing competence - assessing and documenting competence in the context of performance in the field, methods
Wednesday, February 3, 2010
Time management - balancing: teaching, personal development, data management, maintenance of skills and knowledge, assessments
Risk management - patient safety, personal safety, public safety, injury prevention, mitigation
Performance management - quality assurance, evaluation techniques, research, outcomes, reporting
Program development - needs assessments, design, development, implementation, evaluation
What End Does This Go In? Quality Assurance and Continuous Quality Improvement
Documentation - NEMSIS is My Friend: Using Data
Thursday, February 4, 2010
- Project management: Goal setting, objectives, logic model, output, outcome, etc
- Mastering People Management: How to dramatically improve communication with staff
- Drafting the Players and Signing Them to Contracts: Recruitment, Orientation, Compliance and Retention
- Who's That Guy in the White Coat? The Medical Director’s Role
- Calling the Plays and Watching Them Run: Organizing Effective Teams
- When is Free too Expensive? Performance Improvement for Volunteers